Hotel and Restaurants Communication: Communication Skills Training for the Hospitality Industry

February 8, 2013
9am – 5pm
Ascott, Makati City

Fee: Php 5,000.00 / person plus 12% VAT

• Early Registration Payment: Ten-Percent (10%) Discount if PAID thirty (30) days before the training date
• Group Discount: Five-Percent (5%) on Three (3) or More Participants

 
 
 
 
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Objectives

• Increase awareness for Internationally accepted standards and practices for language and communication
• Aim to be cultural and regional sensitive when writing communication to other businesses and to clients
• Be able to articulate correctly and properly language which is appropriate to clients
• Adjust current communication skills and knowledge to a more neutral tone and adjust for cultural peculiarities
• Learn gestures and mannerisms which are best representative of the Philippines and avoid negative gestures.

Who should attend:

The training is designed for the management and staff in a hotel, resort and restaurant facility. The training will help them gain a better understanding of the dimensions and systems of good quality service.

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Course Outline

• Written Communication for Businesses and Clients
  • Documentation – Report writing, Proposals and Sales Documents
  • Business Communication – Revamping skills
  • The Personal Touch – Writing notes and cards for guests
• Oral
  • Verbal
    • Articulation – Saying things the right way
    • Accepting and Giving Feedback – Words and phrases that will make a difference
    • Customer Service Basics – Providing what customers want and need
  • Non-Verbal
    • Manners and Decorum – Internationally Accepted Standards
    • Gestures – What to avoid and what to show to clients
    • Mannerisms and Filipinisims – Best practices and Highlighting the best Filipino

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Mary Judith V. Reyes

Marjo V. Reyes, is an Information Technology professional with 15 years experience in Project Management, Marketing and Sales. An Ateneo University and MBA Graduate, she has done training for corporations, and has taught in the academe. She is currently the CEO of EcoPlanet Enterprises, a Recycling and Waste Management Company.

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BANCO DE ORO (BDO)

Account Name:

Aguila Group Companies (AGC) Development Corporation

Account Number:

00 543 801 3291

Bank Address:

Alfaro-Salcedo Village Branch, PCCI Bldg., 118 Alfaro St., Salcedo Village, Makati City 1227, Philippines

Swift Code:

BNORPHMM

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