July 1, 2024

9am – 5pm
Online via Zoom

Fee: Php 6000.00 / person plus 12% VAT

• Early Registration Payment: Ten-Percent (10%) Discount if  PAID thirty (30) days before the training date
• Group Discount: Five-Percent (5%) on Three (3) or More Participants
• Cancellation Policy
  Any cancellation made less than three (3) days before the training date will be non-refundable. A 30% cancellation charge will apply.

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Course description

Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. This course focuses on total quality management concepts, methodologies and practices of services and manufacturing industries. Topics like organizational; and cultural aspects of total quality management associated with implementing quality systems, communicating the quality message, team building, training and learning will be addressed.

Objective(s)

Upon completion of this course, the student will be able to:

• Define key concepts related to Total Quality Management (TQM).
• Identify the benefits of Total Quality Management (TQM).
• Identify the steps of the Total Quality Management (TQM) process cycle.
• Identify the tools used to measure the output of the process cycle.
• Identify the various facets of benchmarking.
• Identify the contributions of the various Total Quality Management (TQM) founders.
• Identify key characteristics of the Baldrige Award.

Who should attend

The Total Quality Management (TQM) course is intended for professionals dealing with management, engineering, and decision-making in both products and services sectors that will maintain continual improvements. Participants from governmental organizations (local administrations, national agencies), non-governmental organizations and the private sector are encouraged to join especially those interested to win national or global prizes on quality such as: Deming, Malcolm Balridge National Award, EFQM, King Abdullah II For Excellence.

Course outline

• Topic 1: The total quality approach to quality management
• Topic 2: Customer satisfaction, retention and loyalty
• Topic 3: Employee empowerment
• Topic 4: Leadership, Team building and Teamwork
• Topic 5: Metrics, Quality Improvement and Tools
• Topic 6: Quality function deployment
• Topic 7: Benchmarking
• Topic 8: ISO 9000, Malcolm Baldrige Award, Lean- Six Sigma and TQM

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Bank details

Banco de Oro (BDO)
Account Name: Aguila Group Companies (AGC) Development Corporation
Account Number: 00 253 801 1553
Swift Code: BNORPHMM